Return & Refund Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your silver jewelry, we offer a straightforward return policy.

Eligibility for Return
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately, and we will provide a pre-paid return label and issue a replacement or full refund as per your preference.

Non-returnable items: Customized or personalized silver jewelry, and items marked as “Final Sale” are not eligible for return or exchange.

How to Initiate a Return
Contact Us: Reach out to our customer service team at [sterlingjewels20@gmail.com/7417071000] immediately after receiving your order.
Please provide your order number, the item you wish to return or exchange, and the reason for the return.
Approval: Once your request is received, we will assess the condition of the item and approve the return if all criteria are met.

Return Shipping: After approval, we will provide instructions for returning the jewelry. The return shipping will be at your expense unless the return is due to a defective item or an error on our part.

Refund or Exchange: Upon receiving the returned item, we will process a refund to the original payment method or offer an exchange based on your preference.

Conditions for Return
The jewelry must not show signs of wear, damage, or alteration.
All items must be returned in their original packaging, with any certificates or authenticity papers included.
A live video of opening the product - that shows it is received defective is a mandate.

Refunds
Refunds will be issued to the original payment method used during purchase. Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider.
Original shipping fees are non-refundable.